Levering en kosten

We always determine the optimal shipping method for your order based on the shopping cart. To ensure that the items you order are delivered quickly and reliably, we work with DHL for parcel shipping, Dachser for Europe-wide freight forwarding and WCL Shipping for worldwide air freight shipments. In addition, you also have the option to pick up your ordered goods directly from us in Tönisvorst.

Shipping costs

Note: All information given here is gross including VAT

Package
from0,00 €to99,00 €4,95 €
from99,01 €to749,99 €5,0 %
>750,00 €Free shipping
Package + Long package / long package only
from0,00 €to99,00 €4,95 € (+ 7,50 €)
from99,01 €to749,99 €5,0 % (+ 7,50 €)
>750,00 €Free shipping
Freight forwarding
from0,00 €to749,99 €45 €
>750,00 €Free shipping
Package
from0,00 €10,0 %
Package + Long package / long package only
from0,00 €15,0 %
Freight forwarding
from0,00 €20,0 %
Package
from0,00 €to99,00 €4,95 €
from99,01 €to749,99 €5,0 %
>750,00 €Free shipping
Freight forwarding
from0,00 €to749,99 €45 €
>750,00 €Free shipping
Package
from0,00 €to132,67 €9,95 €
from132,68 €to599,99 €7,5 %
>600,00 €Freight forwarding
Freight forwarding
from0,00 €to692,31 €45 €
from692,32 €to949,99 €6,5 %
>950,00 €Free shipping
Package
from0,00 €to132,67 €9,95 €
from132,68 €to599,99 €7,5 %
>600,00 €Freight forwarding
Freight forwarding
from0,00 €to600,00 €45 €
from600,01 €to1199,99 €7,5 %
>1200,00 €Free shipping
Package
from0,00 €to129,50 €12,95 €
from129,51 €to549,99 €10,0 %
>550,00 €Freight forwarding
Freight forwarding
from0,00 €to611,11 €55 €
from611,12 €to1499,99 €9,0 %
>1500,00 €Free shipping
optional extras
AVIS+ 10,00 €

*Excluded from the free domicile limit are generally trade fairs, ports, islands and any applicable customs duties. 

Different special agreements (e.g. dealers)

If you have agreed individual conditions for shipping and delivery with us, you can access these after logging in with your personal username and password at http://www.fleur-ami.com/versandkosten/ or in your customer account under the item "Shipping costs".

All other countries / Europe & World

For deliveries to all countries not specified above, we will make an individual shipping cost calculation once we have received your request through the store. For this, simply fill the shopping cart and go through the check-out process with payment method prepayment. The calculated shipping costs will then be communicated to you in a quote.

Partial deliveries

For deliveries within Germany, we offer our customers a partial delivery of the order. This means that goods that are available at the time the order is received will be shipped immediately (in the case of prepayment, after receipt of the outstanding amount). All other items that are not available at the time of order will be shipped immediately in a second delivery, as soon as all outstanding items are available.

For deliveries outside Germany, we do not offer partial deliveries. This means that the goods will be shipped as soon as all ordered items are available. If you would like a different solution, please contact our sales team.

Shipping charges for partial deliveries

The shipping cost for your complete order will be calculated for the first delivery. No further shipping costs will then be charged for the subsequent partial delivery.

Information on delivery by freight forwarding

Our freight forwarding partners deliver Monday to Friday during normal office hours between 8 am and 6 pm. Deviating delivery times, scheduled deliveries as well as telephone advice can be arranged with us upon request and in addition.

Additional services for carrier delivery

We offer the following additional chargeable options for delivery by our freight forwarder:
  • EXPRESS
  • Telephone AVIS / delivery notification

Return of EURO pallets

For an intact delivery of the order, we mostly use EURO pallets. Since these are exchange pallets, the shipping company is obliged to return them to us. Therefore, we would like to ask you to remove the goods from the EURO pallet directly upon delivery, so that the truck driver can take them back immediately, or to have an exchange pallet ready. If an exchange should not be possible, we will charge you a flat pallet fee of 10.00 € (plus VAT)

Delivery "Free curb"

The delivery of the ordered goods will be made to the curb. This means that the goods will be provided to you on level ground in front of the property. Please make sure that you can receive the goods there. Please also note that if the truck driver voluntarily assists you in transporting the goods to your house or apartment, fleur ami cannot be held liable for any damage. Any damages incurred must then be handled directly by you and the shipping company.

Inspection for possible transport damage

Please check the ordered goods and packaging for possible damage directly upon delivery. If you discover any damage:

  • Please make a note of the damage, stating the time and date, on the service provider's delivery receipt or on our delivery bill and have the truck driver sign it. Please make sure that the driver states his name clearly - ideally in block letters.
  • Please photograph - if possible - the damage for the purpose of documentation.
  • Please contact your sales contacts as soon as possible by email ([email protected]i.com) or by phone .
  • Please keep the goods in the original packaging for the purpose of return/exchange.
  • Discovered defects must be claimed within 3 working days after delivery to us. Possible claims due to transport damage can otherwise not be asserted if necessary. Please contact your contact person in sales also here.

Delivery time

Of course, we strive to guarantee the greatest possible availability of goods for you. Since we receive our products from production partners around the world, delivery times vary greatly depending on the origin of each product. If one of the products you want is not immediately available, our online store will show you a date when the desired item in the required quantity will be available again from our warehouse.

The standard transit time for international shipments can vary greatly, please check with our sales team for the standard transit time for your shipping country. Delays may occur in rare exceptional cases due to traffic disruptions or errors by our logistics partners. Usually, however, this is very rare.

This allows you to narrow down the delivery date of the ordered goods.

Change the delivery address

Of course you can have your order sent to another address. You have the option in the ordering process to specify a different delivery address. If you want to change the delivery address after finishing the order process, we would like to ask you to contact our sales team at the phone number +49 (0) 21 51-935 21-0 .