Ordering

How can I order from fleur ami? >

Can I order on fleur-ami.com as a private person? >

Is there a minimum order?

What are the advantages of placing an order via the fleur ami online shop? >

What benefits are there to registering? >

Can I modify an order? >

Payment

How and when will I receive my invoice? >

How can I pay for my order? >

Will my data be transmitted safely? >

When will my credit card or PayPal account be charged? >

Shipping & Delivery

When will my order be delivered? >

Can I have my order shipped to a different address? >

How long are the lead times? >

What is the cost of shipping? Free delivery? >

Are partial deliveries available? >

What should I do if my delivery does not arrive? >

Does fleur ami export? >

Can I check the current status of my order in my customer account? >

How do I find out when my order will be delivered? >

Can I pick up my order? >

What happens when I am not present to receive the order when it is delivered? >

My fleur ami Account

How can I register? >

How do I change my email address? >

How do I change my address? >

How do I change my password? >

I am unable to login, what should I do? >

I forgot my password, what should I do? >

I would like to subscribe to the newsletter, what should I do? >

How do I unsubscribe from the newsletter. >

Due to a technical error I could not finalise my order, what should I do? >

Returns/Claims

I received damaged goods, what should I do? >

I received the incorrect item, what should I do? >

Who should I contact in order to make a claim? >

Within what timeframe do claims need to be made? >

Products

What does “curb-side” delivery mean? >

What do the symbols/icons mean on the product pages? >

What special characteristics define handmade products? >

Where can I see fleur ami products in person? >

I saw a particular product, but cannot find it in the online shop, what can I do? >

Ich bin Privatkunde. Wie kann ich die fleur ami Produkte beziehen? >

Service & Contact

Photography Rights >

Hours of operation: Office >

Hours of operation: Warehouse >

Hours of operation: Trends and Trade >

How can I contact the sales team? >

I would like a copy of the latest catalog, how can I order one >

What are your terms and conditions? >

I am a member of the press and would like to contact you, what is the best way. >

Changes, Errors, Oversights

Privacy Policy >