RIGHT OF REVOCATION

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (fleur ami GmbH, Höhenhöfe 6, D-47918 Tönisvorst, +49 (0) 21 51-93521-0 (Tel), +49 (0) 21 51-93521-10 (Fax), info[at]fleur-ami.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached model cancellation form (LINK) for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us or hand them over to us (address for returns: fleur ami GmbH, Retourencenter, Höhenhöfe 6, 47918 Tönisvorst) without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the direct costs of returning the goods. In the case of goods that cannot be returned normally by post due to their nature, these shall amount to a minimum of EUR 99 per pallet from Germany (without island). Actual shipping costs can be requested at any time for an individual order.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Rules for traders

The statutory right of withdrawal applies exclusively to consumers within the meaning of § 13 BGB. Commercial customers or dealers within the meaning of § 14 BGB are excluded from the right of withdrawal.

Retailers and commercial customers are not entitled to return or exchange the delivered goods. Even in the event of cancellation or return by their end customers, we will not take back or refund the goods. We deliver exclusively on the basis of the agreed conditions and expressly exclude the return of goods outside of warranty cases.