Shipping costs for private customers

We always use the shopping basket to determine the best shipping method for your order. To ensure that the items you order are delivered quickly and reliably, we work with DHL and GLS for parcel shipping, with DB Schenker and DSV for Europe-wide freight forwarding and WCL Shipping for worldwide air freight shipments. In addition, you also have the option of collecting your ordered goods directly from us in Tönisvorst.

IMPORTANT: We reserve the right to charge subsequent or not previously calculable costs (e.g. re-routing, second delivery, etc.)

Note: All details given here are gross including VAT.

* Fairs, ports, islands and any applicable customs duties are generally excluded from the free domicile limit.

Please ask our colleagues in sales for the shipping conditions for commercial customers. Please feel free to contact us by phone at +49 (0) 21 51-935 21-0 or send us an e-mail to [email protected].

IMPORTANT: We reserve the right to charge subsequent or not previously calculable costs (e.g. re-routing, second delivery, etc.)

For deliveries to all countries not listed above, we will calculate the shipping costs individually as soon as we have received your request via the shop. To do this, simply fill the shopping cart and go through the check-out process with payment in advance. The calculated shipping costs will then be communicated to you in an offer.

Our forwarding partners deliver Monday to Friday during normal office hours. Deviating delivery times, scheduled deliveries and advice by mail can be arranged with us on request and in addition.

We offer the following additional options for delivery by our forwarding agent:

• EXPRESS
• Mail AVIS / delivery notification

For an intact delivery of the order we mostly use EURO-pallets. As these are exchange pallets, the shipping company is obliged to return them to us. Therefore, we would like to ask you to remove the goods from the EURO pallet directly upon delivery so that the truck driver can take them back immediately or to have an exchange pallet ready. If an exchange is not possible, we will charge you a flat pallet fee of € 10.00 (plus VAT). )

The delivery of the ordered goods will be made to the curb. This means that the goods will be provided to you on level ground in front of the property. Please make sure that you can receive the goods there. Please also note: Should any damage occur during the transport of the goods to your house or flat in the case of voluntary assistance by the lorry driver, fleur ami cannot be held liable for this. Any damage incurred must then be dealt with by you and the haulage company directly.

Please check the ordered goods and packaging for possible damage directly upon delivery. Should you discover any damage:

• Please note the damage, stating the time and date, on the service provider's delivery receipt or on our delivery note and have it signed by the truck driver.
• Please make sure that the driver states his name clearly - ideally in block letters. If possible, please take a photo of the damage for the purpose of documentation.
• Please contact your sales representative as soon as possible by email ([email protected]) or by phone +49 (0) 21 51-935 21-0 .
• Please keep the goods in the original packaging for the purpose of return/exchange.
• Discovered defects must be reported to us within 3 working days after delivery. Possible claims due to transport damage may otherwise not be asserted. Please also contact your sales contact person in this case.

Of course we strive, to guarantee the greatest possible availability of goods for you. Since we receive our products from production partners all over the world, delivery times vary greatly depending on the origin of the respective product. If one of the products you want is not immediately available, our online shop will show you a date when the desired item will be back in stock with us in the required quantity.

Standard transit times for international shipments can vary greatly, please check with our sales team for the standard transit time for your country of delivery. Delays can occur in rare exceptional cases due to traffic disruptions or errors by our logistics partners. However, this is usually very rare.

This enables you to narrow down the delivery date of the ordered goods.

Of course you can also have your order sent to a different address. You have the option of specifying a different delivery address in the order process.